Items purchased directly from our website may be returned within 30 days from the date of shipment for a full refund to the original form of payment or a store credit for the full price of the item(s). The item(s) must have little to no use in order to receive a refund.
The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping) or as store credit once the package arrives at our facility and the item(s) are inspected.
Send items that are eligible for a refund to:
582 Parsons Dr
Medford, OR 97501
Please include your original invoice or a note with your order number and email!
Please be aware, international returns are subject to different limitations. Due to significant increased international return costs, all international returns are only eligible for store credit equal to the dollar amount of purchase (minus shipping and handling). All international customers will be responsible in providing their own return shipping.
Due to constantly fluctuating inventory levels and product availability, we are unable to accept exchanges. If you wish to exchange an item or items, your best option is to return your items for a store credit.
Items that are ineligible for a refund or exchange:
• Returned after 30 days from the day of shipment
• Product is more than 10% used
Please allow 7-10 business days for your return to be verified. You will receive an email confirmation once it has been approved. From there the money will take anywhere from 3-5 business days to be back in your account.